Category Archives: effective communication in healthcare

Beware the pedestal! Physician coaching may save you a painful fall

As healthcare providers, we see many types of people.  With each encounter, we want to establish rapport and build a relationship that will allow intimate and sometimes difficult conversations and will help our patient trust us enough to share their concerns … Continue reading

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What does NO make possible? – a physician coach examines options

NO The very sound of the word implies selfishness. Disapproval. Deprivation. Not many positive emotions or ideas seem to result from saying no. So, let’s change that, shall we? Many of us have difficulty saying no, even when we don’t want … Continue reading

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Speaking up – an important service to society in the eyes of a physician coach

On a recent trip, I volunteered to help with physicals for some aspiring baseball players. Part of the evaluation was asking each person if he used smokeless tobacco, an unfortunately common habit among baseball players. Surprisingly, a good number acknowledged they did. … Continue reading

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Open Book Medicine – a physician coach recommends curiosity

Today was one of those days when I knew why I went into medicine.  Among my new patients were two with complicated medical histories.  One was treated by a physician and improved.  But a second  physician emphatically told her she should never have had the … Continue reading

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Our perfect patients: how physicians can mold our practice to optimize everyone’s satisfaction

An internist recently shared a story about an elderly couple – both were her patients.  One day, the woman remarked, “I love you, because you tell me what you think.”  The doctor was flattered that her style was appreciated.  She felt … Continue reading

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The Magic of an Apology – a physician coach’s perspective

Yesterday, I cleared my calendar for the long-awaited delivery of a new dishwasher.  Arriving early so I wouldn’t miss the delivery hours, I imagined having a dishwasher that would work well, with a black face to match all the other … Continue reading

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Communicating care and concern – in the blink of a patient visit: how physicians can make the most of their time

Recently, I visited a friend in the hospital.  As her condition improved, the nursing staff suggested it was time to discuss discharge planning and called the social worker to make the necessary arrangements .  The social worker entered the room,  remaining close to … Continue reading

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