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Tag Archives: patient satisfaction scores
Doctors in the Crosshairs
We’re in trouble. No, really. We’re in a lot of trouble. We’re an aging population. Health care consumes an increasing amount of our budget. And we’re attacking our strongest allies. I became a physician in the HMO era and was … Continue reading
Good communication – simpler than we think: Coaching Physicians to enhance their relationship with patients
Last week I had the opportunity to speak about communication to a large group of family physicians. Given that primary care doctors are pushed to see patients in ridiculously short visits, I titled my talk, “Communication Skills to Make a … Continue reading
The mysterious effects of what we say – a physician coach considers our intention and our patients’ experience
On a recent plane ride, I sat next to a man who told me his harrowing, near death story of remaining in a coma for weeks after suffering a catastrophic medical condition. Fortunately, due to excellent care and a dose of … Continue reading
The Magic of an Apology – a physician coach’s perspective
Yesterday, I cleared my calendar for the long-awaited delivery of a new dishwasher. Arriving early so I wouldn’t miss the delivery hours, I imagined having a dishwasher that would work well, with a black face to match all the other … Continue reading
Posted in building relationship with patients, effective communication in healthcare, first impressions, honesty in medical care, physician coach, physician coaching, physician communication
Tagged Building relationship with patients, communication in healthcare, leadership, medical career, patient satisfaction scores, physician coach, Physician coaching, relationships, success
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Communicating care and concern – in the blink of a patient visit: how physicians can make the most of their time
Recently, I visited a friend in the hospital. As her condition improved, the nursing staff suggested it was time to discuss discharge planning and called the social worker to make the necessary arrangements . The social worker entered the room, remaining close to … Continue reading
Got community?
There I sat, waiting to have my blood drawn. Sitting with me were a young boy with his mom, an elderly woman in a wheelchair accompanied by her daughter, a preteen girl sharing a seat with her mother, and many … Continue reading
Doctors Coaching Doctors - Helane Fronek, MD Coaching and Consulting 