Tag Archives: patient satisfaction

What’s Important Doesn’t Change

Rolf Benirschke, the former kicker for the San Diego Chargers Football Team and the speaker at the School of Medicine graduation today spoke quietly and  made an impression on everyone there.  As a long time patient, he acknowledged the faculty for having saved … Continue reading

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When Doctors Have Time to Care

If you’ve visited a doctor recently, it’s likely that you’ve felt unseen and unheard. Sadly, “healthcare” is often dictated more by corporate requirements and a focus on the bottom line than by creating a healing interaction between doctors and patients. … Continue reading

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How Can I Help YOU? Physician coaching looks at service.

Recently a friend interviewed a prospective employee for her practice.  “How much would you like to be paid?” my friend asked.  The woman told her and they agreed.  In their next discussion, the prospective employee remarked that she would really need … Continue reading

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Motivating Patients – a Physician Coach Brings Neuroscience to the Rescue!

As healthcare providers, we need to communicate with and motivate many different types of people each day. With some, we feel as if our communication is seamless. We say what we mean, and they understand and respond appropriately. With others, … Continue reading

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The mysterious effects of what we say – a physician coach considers our intention and our patients’ experience

On a recent plane ride, I sat next to a man who told me his harrowing, near death story of remaining in a coma for weeks after suffering a catastrophic medical condition.  Fortunately, due to excellent care and a dose of … Continue reading

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Open Book Medicine – a physician coach recommends curiosity

Today was one of those days when I knew why I went into medicine.  Among my new patients were two with complicated medical histories.  One was treated by a physician and improved.  But a second  physician emphatically told her she should never have had the … Continue reading

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Medicine by Committee – physicians and patients creating solutions together

I recently filled in for a friend who teaches at a medical school. The curriculum that day focused on professional ethics and the power differential that usually exists between us and our patients. One student asked if physicians needed to … Continue reading

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