Tag Archives: Building relationship with patients

What’s Important Doesn’t Change

Rolf Benirschke, the former kicker for the San Diego Chargers Football Team and the speaker at the School of Medicine graduation today spoke quietly and  made an impression on everyone there.  As a long time patient, he acknowledged the faculty for having saved … Continue reading

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Beware the pedestal! Physician coaching may save you a painful fall

As healthcare providers, we see many types of people.  With each encounter, we want to establish rapport and build a relationship that will allow intimate and sometimes difficult conversations and will help our patient trust us enough to share their concerns … Continue reading

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Self-compassion: a physician coach’s recipe for a long and fulfilling career

I once worked with a beloved physician whose skills were excellent.  Unfortunately, a patient initiated a malpractice lawsuit. Hurt by the experience, the doctor never returned to practice. Another physician was unable to face her patient’s post-operative DVT. She avoided contact, refused to speak … Continue reading

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The things we fail to say – a few simple questions help to fill in the gaps

It’s been several months since I’ve blogged regularly. Fortunately, I’ve learned to appreciate that we all have seasons in our lives and a limit to how much we can/should push ourselves.  I’m better at prioritizing and forgiving myself when I … Continue reading

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Good communication – simpler than we think: Coaching Physicians to enhance their relationship with patients

Last week I had the opportunity to speak about communication to a large group of family physicians.  Given that primary care doctors are pushed to see patients in ridiculously short visits, I titled my talk, “Communication Skills to Make a … Continue reading

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How Can I Help YOU? Physician coaching looks at service.

Recently a friend interviewed a prospective employee for her practice.  “How much would you like to be paid?” my friend asked.  The woman told her and they agreed.  In their next discussion, the prospective employee remarked that she would really need … Continue reading

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What’s your style? It’s a good one! A physician coach suggests that we each bring who we are – with confidence

Recently I watched a class of first year medical students practice communication skills with a “standardized patient,” an actor playing the part of a newly diagnosed diabetic.   The students were tasked with explaining diabetes and negotiating a plan for … Continue reading

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