Category Archives: first impressions

It’s Time to Show Up – a physician coach’s perspective

A friend of mine was chastised through her childhood for being too enthusiastic – “people aren’t like that,” she was told.  Instead, she was encouraged to “tone it down,” which apparently made those around her feel more comfortable.  Another friend is committed to … Continue reading

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Our perfect patients: how physicians can mold our practice to optimize everyone’s satisfaction

An internist recently shared a story about an elderly couple – both were her patients.  One day, the woman remarked, “I love you, because you tell me what you think.”  The doctor was flattered that her style was appreciated.  She felt … Continue reading

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The Magic of an Apology – a physician coach’s perspective

Yesterday, I cleared my calendar for the long-awaited delivery of a new dishwasher.  Arriving early so I wouldn’t miss the delivery hours, I imagined having a dishwasher that would work well, with a black face to match all the other … Continue reading

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Which me is needed here?

As a physician, I’m often asked by family and friends to advise them, or at least to explain what might be happening with their health or in their interactions with medical professionals. It usually feels good to use my experience … Continue reading

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Being Persona Non Grata

Last week, I was a patient.  I was brought to an exam room and interviewed by a friendly nurse with a great bedside manner.  She introduced herself, showed her human side, and then left me alone in the room, with … Continue reading

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The Elephant in the Room – How to make friends with the monitor in your exam room

At a recent doctor’s appointment, I was ushered into the exam room by an assistant. She never introduced herself and spent our entire time together with her back to me, facing a computer screen. As you can imagine, the interaction … Continue reading

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What’s in a smile?

At a recent conference, I spoke about communication in the healthcare setting and suggested that the major premise of Malcolm Gladwell’s book, Blink, has a lot to tell us about how we interact with our patients. Gladwell provides data showing … Continue reading

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