Tag Archives: Building relationship with patients

Motivating Patients – a Physician Coach Brings Neuroscience to the Rescue!

As healthcare providers, we need to communicate with and motivate many different types of people each day. With some, we feel as if our communication is seamless. We say what we mean, and they understand and respond appropriately. With others, … Continue reading

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Physician Coaching 101: Why Doctors Can be Happy About Doctor’s Day

Today is National Doctor’s Day. Who knew? In 1990, President George H.W. Bush signed the law designating March 30th national Doctor’s Day. Historically, the appropriate gift for a doctor was a red carnation. Ironically, the red carnation is a Spanish … Continue reading

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Speaking up – an important service to society in the eyes of a physician coach

On a recent trip, I volunteered to help with physicals for some aspiring baseball players. Part of the evaluation was asking each person if he used smokeless tobacco, an unfortunately common habit among baseball players. Surprisingly, a good number acknowledged they did. … Continue reading

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Open Book Medicine – a physician coach recommends curiosity

Today was one of those days when I knew why I went into medicine.  Among my new patients were two with complicated medical histories.  One was treated by a physician and improved.  But a second  physician emphatically told her she should never have had the … Continue reading

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It’s Time to Show Up – a physician coach’s perspective

A friend of mine was chastised through her childhood for being too enthusiastic – “people aren’t like that,” she was told.  Instead, she was encouraged to “tone it down,” which apparently made those around her feel more comfortable.  Another friend is committed to … Continue reading

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Our perfect patients: how physicians can mold our practice to optimize everyone’s satisfaction

An internist recently shared a story about an elderly couple – both were her patients.  One day, the woman remarked, “I love you, because you tell me what you think.”  The doctor was flattered that her style was appreciated.  She felt … Continue reading

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The Magic of an Apology – a physician coach’s perspective

Yesterday, I cleared my calendar for the long-awaited delivery of a new dishwasher.  Arriving early so I wouldn’t miss the delivery hours, I imagined having a dishwasher that would work well, with a black face to match all the other … Continue reading

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