Category Archives: first impressions

Want greater skill? Try a moment of planning!

Posted on August 23, 2012 by Helane Fronek

Yesterday was our daughter’s last day at home before she flew across the country to return to college. My mind was buzzing with the growing list of things that I didn’t want to forget to remind her about. So I … Continue reading →

Posted in building relationship with patients, control freak, effective communication in healthcare, first impressions, physician coaching, physician communication, physician work life balance | Tagged , | Leave a comment

The gift of a “bad patient”

Posted on August 10, 2012 by Helane Fronek

Yesterday I received a call from a friend – a truly brilliant person who takes great responsibility for everything in her life. She researches nutrition and eats only healthy foods, exercises regularly, works hard and studies to increase her value … Continue reading →

Posted in building relationship with patients, effective communication in healthcare, first impressions, physician coaching, physician communication, Uncategorized | Tagged , | 2 Comments

The importance of vision – and of communicating it over and over again

Posted on July 30, 2012 by Helane Fronek

As I watched the women’s gymnastics team perform last night in the Olympics, I noticed the focus and concentration on the faces of our young, determined athletes. They stood silently, about to begin, and I imagined that they were envisioning … Continue reading →

Posted in building relationship with patients, effective communication in healthcare, first impressions, physician coaching, physician communication, physician fulfillment, physician work life balance | Tagged , | Leave a comment

Pave the way – a big benefit for teammates and patients

Posted on June 25, 2012 by Helane Fronek

A medical assistant brings a patient into a room. Then, the physician enters. Perhaps a technician follows to perform a test. A nurse might be the last person the patient interacts with, explaining the treatment and followup plan. It can … Continue reading →

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Get credit for what you do

Posted on April 26, 2012 by Helane Fronek

In the Broadway musical Fiddler on the Roof Tevye asks his wife, Golde, that very important question: “Do you love me?” Golde replies: “Do I love you? For twenty-five years I’ve washed your clothes Cooked your meals, cleaned your house … Continue reading →

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Watch your language – literally. Physician coaching helps doctors communicate with more than words

Posted on April 9, 2012 by Helane Fronek

Doctors feature prominently in many movies, but perhaps nowhere as pointedly as in the 1991 movie, The Doctor. In this film, William Hurt plays Dr. McKee, a busy cardiothoracic surgeon who prides himself solely on his surgical skills and emotion-free … Continue reading →

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Just one thing

Posted on March 23, 2012 by Helane Fronek

In the hilarious Billy Crystal movie, City Slickers, the old cowboy Curly tells Billy that each person has one thing that really gives their life meaning. Sometimes, it only takes one thing to make the difference between feeling lost and … Continue reading →

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What am I missing?

Posted on February 8, 2012 by Helane Fronek

As part of a second year medical school course that I’m involved in, I recently attended a panel discussion on LGBT health issues. I consider myself fairly sensitive to cross-cultural issues that impact medical practice, and since I know several … Continue reading →

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Introductions – easy to do, profound in their impact

Posted on October 19, 2011 by Helane Fronek

Several months ago I accompanied my elderly relative to the emergency room. I sat in the room worrying as I wondered what might be causing his symptoms. Suddenly, a man entered the room and gruffly asked me, “how old is … Continue reading →

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Starting off on the right foot with every patient: physician coaching to help you make the best first impression!

Posted on August 30, 2011 by Helane Fronek

Patients (as do all of us) respond best to physicians who are happy doing what they do, and happy to be seeing them. Unfortunately, all too often we are pressured, worried about something that just happened or might happen, and … Continue reading →

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