Category Archives: first impressions

Want greater skill? Try a moment of planning!

Yesterday was our daughter’s last day at home before she flew across the country to return to college. My mind was buzzing with the growing list of things that I didn’t want to forget to remind her about. So I … Continue reading

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The gift of a “bad patient”

Yesterday I received a call from a friend – a truly brilliant person who takes great responsibility for everything in her life. She researches nutrition and eats only healthy foods, exercises regularly, works hard and studies to increase her value … Continue reading

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The importance of vision – and of communicating it over and over again

As I watched the women’s gymnastics team perform last night in the Olympics, I noticed the focus and concentration on the faces of our young, determined athletes. They stood silently, about to begin, and I imagined that they were envisioning … Continue reading

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Pave the way – a big benefit for teammates and patients

A medical assistant brings a patient into a room. Then, the physician enters. Perhaps a technician follows to perform a test. A nurse might be the last person the patient interacts with, explaining the treatment and followup plan. It can … Continue reading

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Get credit for what you do

In the Broadway musical Fiddler on the Roof Tevye asks his wife, Golde, that very important question: “Do you love me?” Golde replies: “Do I love you? For twenty-five years I’ve washed your clothes Cooked your meals, cleaned your house … Continue reading

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Watch your language – literally. Physician coaching helps doctors communicate with more than words

Doctors feature prominently in many movies, but perhaps nowhere as pointedly as in the 1991 movie, The Doctor. In this film, William Hurt plays Dr. McKee, a busy cardiothoracic surgeon who prides himself solely on his surgical skills and emotion-free … Continue reading

Posted in building relationship with patients, effective communication in healthcare, first impressions, physician communication, Uncategorized

Just one thing

In the hilarious Billy Crystal movie, City Slickers, the old cowboy Curly tells Billy that each person has one thing that really gives their life meaning. Sometimes, it only takes one thing to make the difference between feeling lost and … Continue reading

Posted in building relationship with patients, effective communication in healthcare, first impressions, physician communication, scanning, Uncategorized

What am I missing?

As part of a second year medical school course that I’m involved in, I recently attended a panel discussion on LGBT health issues. I consider myself fairly sensitive to cross-cultural issues that impact medical practice, and since I know several … Continue reading

Posted in building relationship with patients, effective communication in healthcare, first impressions, physician communication, Uncategorized

Introductions – easy to do, profound in their impact

Several months ago I accompanied my elderly relative to the emergency room. I sat in the room worrying as I wondered what might be causing his symptoms. Suddenly, a man entered the room and gruffly asked me, “how old is … Continue reading

Posted in building relationship with patients, effective communication in healthcare, first impressions, physician communication

Starting off on the right foot with every patient: physician coaching to help you make the best first impression!

Patients (as do all of us) respond best to physicians who are happy doing what they do, and happy to be seeing them. Unfortunately, all too often we are pressured, worried about something that just happened or might happen, and … Continue reading

Posted in building relationship with patients, effective communication in healthcare, first impressions, physician communication