Category Archives: building relationship with patients

Medicine by Committee – physicians and patients creating solutions together

I recently filled in for a friend who teaches at a medical school. The curriculum that day focused on professional ethics and the power differential that usually exists between us and our patients. One student asked if physicians needed to … Continue reading

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A Powerful RX

Recently I had the pleasure of hearing Mark Tercek, CEO of The Nature Conservancy, speak at the meeting of the American Medical Women’s Association (check it out http://www.amwa-doc.org).  He laughed as he explained that people often find his career path … Continue reading

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Being Persona Non Grata

Last week, I was a patient.  I was brought to an exam room and interviewed by a friendly nurse with a great bedside manner.  She introduced herself, showed her human side, and then left me alone in the room, with … Continue reading

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Got community?

There I sat, waiting to have my blood drawn.  Sitting with me were a young boy with his mom, an elderly woman in a wheelchair accompanied by her daughter, a preteen girl sharing a seat with her mother, and many … Continue reading

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The Elephant in the Room – How to make friends with the monitor in your exam room

At a recent doctor’s appointment, I was ushered into the exam room by an assistant. She never introduced herself and spent our entire time together with her back to me, facing a computer screen. As you can imagine, the interaction … Continue reading

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Nipping it in the bud

Over the weekend I attended a terrific workshop on EFT, the “tapping technique” that has helped millions of people decrease pain and anxiety, change negative thought patterns, get over traumas, etc. In the beginning of the workshop, one attendee announced … Continue reading

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What’s in a smile?

At a recent conference, I spoke about communication in the healthcare setting and suggested that the major premise of Malcolm Gladwell’s book, Blink, has a lot to tell us about how we interact with our patients. Gladwell provides data showing … Continue reading

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Do-overs in the same barn

In, Blink, Malcolm Gladwell explains that we often make decisions in the blink of an eye. In fact, Gladwell shows us, we frequently form an opinion of people we meet within the first few seconds. This makes it important for … Continue reading

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Lessons from a 5th grade history teacher

Yesterday I missed an opportunity to partner with my patient and engage her in the decision making for her treatment. I did what our kids’ 5th grade teacher warned them never to do – I assumed. I assumed that I … Continue reading

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What if we just don’t know?

Medicine is an inexact science. We diagnose two patients with the same disorder, treat them with the same therapy, and one recovers while the other one doesn’t. I’m sure we have all had that experience. Hard core “knowledge” that we … Continue reading

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