Category Archives: Uncategorized

The gift of a “bad patient”

Yesterday I received a call from a friend – a truly brilliant person who takes great responsibility for everything in her life. She researches nutrition and eats only healthy foods, exercises regularly, works hard and studies to increase her value … Continue reading

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Take Ownership in Your Communication

President George W. Bush wanted us to become an “ownership society.” While the idea that all Americans should own their own home didn’t work out as well as President Bush had intended, there is one arena in which ownership is … Continue reading

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Resuscitate your difficult relationships

After presenting a talk on communication at a local hospital, I was approached by a wonderful, experienced Internist who asked about a situation that I don’t often encounter. He wondered what to do with patients who enter into contracts with … Continue reading

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Sidestep your saboteur

The training for a medical career is demanding. We often work longer hours than we would like, striving to learn more and be better at what we do. As a result, the medical field selects out for people who know … Continue reading

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Pave the way – a big benefit for teammates and patients

A medical assistant brings a patient into a room. Then, the physician enters. Perhaps a technician follows to perform a test. A nurse might be the last person the patient interacts with, explaining the treatment and followup plan. It can … Continue reading

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The sounds – and shame – of silence

“Much unhappiness has come into the world because of bewilderment and things left unsaid.” – Fyodor Dostoyevsky We all worry about things we say – have we hurt someone’s feelings? Spoken too harshly? Been too sarcastic? I would argue that … Continue reading

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Watch your language – literally. Physician coaching helps doctors communicate with more than words

Doctors feature prominently in many movies, but perhaps nowhere as pointedly as in the 1991 movie, The Doctor. In this film, William Hurt plays Dr. McKee, a busy cardiothoracic surgeon who prides himself solely on his surgical skills and emotion-free … Continue reading

Posted in building relationship with patients, effective communication in healthcare, first impressions, physician communication, Uncategorized