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Category Archives: effective communication in healthcare
How to revive the lost art of listening
They say that the loss of the sense of hearing is the most isolating of all possible sensory losses. Having watched sight-impaired people happily chatting with the companion who is helping them to cross a street, and then noticed the … Continue reading
Take Ownership in Your Communication
President George W. Bush wanted us to become an “ownership society.” While the idea that all Americans should own their own home didn’t work out as well as President Bush had intended, there is one arena in which ownership is … Continue reading
Resuscitate your difficult relationships
After presenting a talk on communication at a local hospital, I was approached by a wonderful, experienced Internist who asked about a situation that I don’t often encounter. He wondered what to do with patients who enter into contracts with … Continue reading
Pave the way – a big benefit for teammates and patients
A medical assistant brings a patient into a room. Then, the physician enters. Perhaps a technician follows to perform a test. A nurse might be the last person the patient interacts with, explaining the treatment and followup plan. It can … Continue reading
There’s power in word placement
Have you ever noticed that two people can hear the same words and have very different interpretations of what was said? We respond to our world on the basis of our experience and our expectations, so it’s not uncommon that … Continue reading
Revel in, and don’t ignore, the richness of diversity
Summer is here! For many of us, it’s a time of year when we travel and experience places and cultures that are different and exciting. As we see other parts of the country and the world, we are reminded that … Continue reading
The sounds – and shame – of silence
“Much unhappiness has come into the world because of bewilderment and things left unsaid.” – Fyodor Dostoyevsky We all worry about things we say – have we hurt someone’s feelings? Spoken too harshly? Been too sarcastic? I would argue that … Continue reading
Get credit for what you do
In the Broadway musical Fiddler on the Roof Tevye asks his wife, Golde, that very important question: “Do you love me?” Golde replies: “Do I love you? For twenty-five years I’ve washed your clothes Cooked your meals, cleaned your house … Continue reading
Want change? Lighten up.
As physicians, we frequently want our patients to change. We tell them to exercise more, eat differently, take their medications regularly, stop smoking. We explain why they should change, draw pictures, tell stories, cite literature. Our patients agree they will … Continue reading
Posted in building relationship with patients, effective communication in healthcare, physician communication
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Watch your language – literally. Physician coaching helps doctors communicate with more than words
Doctors feature prominently in many movies, but perhaps nowhere as pointedly as in the 1991 movie, The Doctor. In this film, William Hurt plays Dr. McKee, a busy cardiothoracic surgeon who prides himself solely on his surgical skills and emotion-free … Continue reading
Posted in building relationship with patients, effective communication in healthcare, first impressions, physician communication, Uncategorized
Comments Off on Watch your language – literally. Physician coaching helps doctors communicate with more than words
Doctors Coaching Doctors - Helane Fronek, MD Coaching and Consulting 