Tag Archives: patient satisfaction

Being Persona Non Grata

Last week, I was a patient.  I was brought to an exam room and interviewed by a friendly nurse with a great bedside manner.  She introduced herself, showed her human side, and then left me alone in the room, with … Continue reading

Posted in building relationship with patients, effective communication in healthcare, first impressions, physician coach, physician coaching, physician communication | Tagged , , | Leave a comment